At Saunders Cervical Traction, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our policy below to understand how returns and refunds are processed.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
-
The item must be unused and in the same condition that you received it.
-
It must be returned in the original packaging with all accessories included.
-
The return must be initiated within 30 days of the delivery date.
-
A valid proof of purchase (such as your order confirmation email or receipt) is required.
Note: For hygiene and safety reasons, used cervical traction devices cannot be returned unless they are defective.
2. Non-Returnable Items
We do not accept returns for:
-
Used or visibly worn products
-
Items without original packaging
-
Products returned after 30 days from delivery
-
Items purchased without a valid prescription (if required)
3. Defective or Damaged Items
If your item arrives damaged or is defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no extra cost. Be sure to include photos of the product and packaging to help us resolve the issue quickly.
4. Refunds
Once your return is received and inspected, we will notify you via email. If your return is approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that:
-
Shipping charges are non-refundable.
-
If you received free shipping, a return shipping fee may be deducted from your refund unless the item is defective or sent in error.
5. Return Instructions
To start a return, please contact us at:
📧 [email protected]
We will provide you with a return authorization and detailed instructions.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please email us at [email protected].
Questions?
If you have any questions regarding our Refund and Returns Policy, don’t hesitate to reach out. We’re here to help!