Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–2 business days. Standard shipping within the U.S. takes 3–7 business days, depending on your location. You’ll receive a confirmation email with tracking information once your order ships.
Creating an account is simple! Click on the “Sign Up” or “My Account” link at the top of our homepage. Fill in your name, email address, and create a password. Once submitted, you can start managing your orders and account details anytime.
If your order has not yet shipped, please contact us immediately at [email protected] with your order number and the correct address. Once an order is processed or shipped, changes may not be possible.
Once your order ships, you will receive a confirmation email with a tracking number and link. You can also log into your account and view tracking details under “Order History.”
No. For your security, we do not store credit card information. All payments are securely processed through encrypted third-party payment gateways that comply with industry standards.
Sales tax is charged where required by law and is calculated based on your shipping address. Any applicable tax will be shown at checkout before you finalize your purchase.
Currently, we ship within the United States. If you’re outside the U.S. and interested in purchasing, please contact us at [email protected] for possible shipping options or future availability.
Most orders are shipped in a single package. However, if items ship from different facilities or are backordered, they may arrive in separate shipments. You’ll receive tracking numbers for each package if this occurs.
If you need to swap an item
Returns and Exchanges
We accept returns on unused items in their original packaging within 30 days of delivery. Products must be in new condition with all accessories included. For health and safety reasons, used items cannot be returned unless defective. To begin a return, email us at [email protected].
We apologize for the error. Please contact us at [email protected] with your order number and a photo of the incorrect item. We’ll arrange for a replacement or refund as quickly as possible.
If your order was damaged during shipping, please notify us within 7 days of delivery. Send clear photos of the damage and packaging to [email protected] so we can file a claim and send a replacement or issue a refund.
After receiving return approval via email, you’ll be given the appropriate return address and instructions. Do not ship returns without prior authorization, as they may not be accepted or refunded.
For any questions, concerns, or support needs, please reach out to our team at [email protected]. We typically respond within 1 business day.
If you entered the wrong address during checkout, contact us immediately at [email protected]. If your order hasn’t shipped yet, we’ll update the address. Unfortunately, if the order has already been dispatched, we may not be able to reroute it.
If your order has not yet shipped, we’ll do our best to accommodate changes or cancellations. Contact us as soon as possible at [email protected]. Once an order has shipped, we cannot modify or cancel it.
Currently, we do not offer pre-orders for out-of-stock items. However, you can sign up for restock notifications on the product page or contact us directly to inquire about availability.